Customer Service Policy
At DeclutterSpace, we value your satisfaction and strive to provide a seamless and enjoyable experience. This Refund and Dispute Policy outlines the process for refunds and resolving disputes related to our services.
1. Refund Eligibility
- Refunds are available for subscription-based services if requested within 14 days of the original purchase, provided you have not extensively used the service.
- If a technical issue occurs and we are unable to resolve it within a reasonable timeframe, you may be eligible for a refund.
- Refunds are not available for services already rendered or completed.
2. Non-Refundable Items
Certain purchases, such as one-time downloadable content or special promotions, are non-refundable. These items will be clearly marked at the time of purchase.
3. Refund Request Process
- Submit your refund request by emailing us at hi@declutterspace.net with the subject line “Refund Request.”
- Include your name, email address, and proof of purchase in the email body.
- Our team will review your request and respond within 5-7 business days.
4. Dispute Resolution
If you are dissatisfied with our service, we encourage you to contact us to resolve the issue before filing a dispute. We are committed to finding a solution that works for you.
- Contact our support team at hi@declutterspace.net and provide details of the issue.
- If the issue cannot be resolved, you may escalate it to a formal dispute through your payment provider.
5. Contact Us
For any questions or concerns regarding this Refund and Dispute Policy, please email us at hi@declutterspace.net. We’re here to help!